cricax Terms and Conditions

These terms and conditions ("Terms") form a legally binding agreement between the cricax platform and the user ("you" or "member"). cricax is an online gaming and betting platform that provides cricket betting, live casino, slot games and other entertainment services for users in Bangladesh.

These Terms are written in English and will be interpreted in accordance with Bangladeshi law. In the event of any dispute, cricax's interpretation will be considered final.

cricax reserves the right to change, amend or update these Terms at any time. Changes will take effect as soon as they are published on the platform. Users are advised to visit this page regularly.

2.1 Age Requirement

Participation on the cricax platform is only for those aged 21 or above. Users must confirm that they meet this minimum age requirement. Creating an account for minors is strictly prohibited. For 21+ only — if this condition is violated, the account will be immediately suspended and any balance may be forfeited.

2.2 Registration Conditions

At the time of registration, users must confirm the following:

• All information provided is accurate, complete and up to date.
• Each person may create only one account.
• The account is for personal use only — operating on behalf of a third party is prohibited.
• The user will conduct transactions in their own name and with their own funds.
• The user is not subject to any legal restriction that prevents them from using this platform.

2.3 Identity Verification

cricax reserves the right to verify a user's identity at any time. As part of verification, a copy of a national identity card, passport or driving licence may be requested. The account may be restricted until verification is complete.

3.1 Account Security

The user is solely responsible for keeping their login credentials (username and password) secure. Sharing login details with any authorised or unauthorised third party is strictly prohibited. If any unusual activity is noticed on the account, the cricax support team must be notified immediately.

3.2 Multiple Accounts Prohibited

Only one account is permitted per user. If multiple accounts are created by the same person or household, those accounts will be suspended and any associated bonuses and winnings may be forfeited. Operating multiple accounts from the same device, IP address or payment method will be treated as a prohibited activity.

3.3 Account Responsibility

The account holder is solely responsible for all activities conducted from the account — betting, withdrawals or any other transactions. cricax will not be held liable for any losses arising from the user's own negligence.

4.1 Deposit Rules

The approved payment methods on the cricax platform are: bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit amount for each method is ৳300. Deposited funds may take some time to reflect in the account, depending on the payment method and banking process.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳800. Withdrawal processing time is generally between 15 minutes and 2 hours. Users must complete identity verification before submitting a withdrawal request. Withdrawals are only approved to the same payment method used for the deposit.

• Once a withdrawal request has been submitted, it generally cannot be cancelled.
• cricax reserves the right to temporarily suspend a withdrawal if suspicious activity is suspected.
• If an active bonus is in place, wagering requirements must be met before withdrawing.
• Withdrawals to third-party accounts are strictly prohibited.

4.3 Transaction Verification

cricax follows anti-money laundering policies. Additional documents may be requested for suspicious transactions. It is the user's responsibility to provide accurate information to keep the transaction process running smoothly.

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳5,000. For example: depositing ৳1,000 earns a ৳1,000 bonus, giving a total balance of ৳2,000. Or depositing ৳12,000 earns the maximum ৳5,000 bonus, giving a total balance of ৳17,000.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 10 times (10x). This means you must wager an amount equal to 10 times the bonus before withdrawing. Example: for a ৳1,000 bonus, a total of ৳10,000 in wagers must be placed.

5.3 VIP Program

The cricax VIP program has 5 tiers. A weekly cashback benefit is provided at each tier:

• Bronze: up to 0.2% weekly cashback.
• Silver: up to 0.3% weekly cashback.
• Gold: up to 0.5% weekly cashback.
• Platinum: up to 0.6% weekly cashback.
• Diamond: up to 0.8% weekly cashback.

VIP tier upgrades are based on regular play and loyalty. Specific benefits apply at each tier — see the VIP page for details.

5.4 General Bonus Terms

• Each bonus offer may have its own terms and conditions.
• Bonuses are for personal use only — selling or transferring them is prohibited.
• Attempting to claim bonuses from multiple accounts may result in all accounts being suspended.
• If bonus abuse is suspected, cricax reserves the right to cancel the bonus and forfeit any associated winnings.
• cricax reserves the right to change or cancel any bonus offer at any time.

6.1 Betting Limits

cricax sets minimum and maximum bet limits for each game and betting market. These limits are displayed in the game lobby or betting interface. Limits may be temporarily changed during special events or periods of high traffic.

6.2 Cricket Betting

Cricket betting — including BPL, IPL, T20 World Cup and ICC events — is conducted in accordance with established rules. If a match is cancelled or suspended indefinitely, cricax will determine the outcome of bets according to specific rules.

6.3 Technical Errors

If a game result is affected by a server outage, software error or network issue, cricax reserves the right to void the relevant round and refund the wagered amount. Winnings arising from technical errors may not be considered valid.

6.4 Service Availability

cricax aims to provide service 24 hours a day, 7 days a week. However, the service may be temporarily unavailable due to maintenance, upgrades or unforeseen circumstances. cricax will not be held liable for this.

The following activities are strictly prohibited on the cricax platform:

• Providing fraudulent, false or misleading information.
• Creating or operating multiple accounts.
• Abusing bonuses or manipulating bonus conditions to circumvent them.
• Attempting to breach platform security through hacking, malware or any other means.
• Money laundering or any other illegal financial activity.
• Conducting transactions using a third party's account or payment method.
• Playing games using automated software (bots).
• Colluding with other users to gain an unfair advantage.
• Deliberately exploiting technical errors or software bugs.
• Impersonating cricax staff or providing a false identity.

cricax uses SSL encryption and modern security technology as a safe and reliable platform. However, cricax will not be held liable in the following cases:

• Loss to a game or bet due to internet disconnection.
• Any loss caused by the user's own carelessness or negligence.
• Delays or errors from third-party services (payment providers, banks).
• Any issues caused by problems with the user's device or software.
• Service disruption due to unforeseen circumstances (force majeure).

Any financial losses arising from gaming or betting are entirely the user's own responsibility. Please play within your means and responsibly.

cricax is committed to protecting users' personal information. Full details on the collection, use and storage of personal data can be found on our Privacy Policy page.

Key security commitments:

• All data transmissions are secured with industry-standard SSL encryption.
• Payment information is stored on secure, encrypted servers.
• Independent auditing is maintained to ensure fair play.
• Personal information is shared with third parties only when required by law or for service operations.

cricax reserves the right to change or update these Terms at any time without prior notice. For significant changes, an effort will be made to notify users via email or a notification on the platform.

Continued use of the platform after changes are published will be considered acceptance of the new terms. It is therefore advisable to visit this page regularly.

11.1 Closure by the User

Users may request account closure at any time via live chat or email. Any applicable pending withdrawal requests will be processed before the account is closed.

11.2 Closure by cricax

cricax may temporarily suspend or permanently close an account in the following circumstances:

• Violation of any provision of these terms and conditions.
• Evidence of fraudulent or dishonest activity.
• Failure to verify identity or providing false information.
• Suspicion of money laundering.
• Violation of age-related conditions.

In the case of account closure, if the closure is due to a breach of terms, whether valid deposited funds will be refunded will be considered based on the circumstances.

11.3 Responsible Gaming — Self-Exclusion

If a user feels that gaming is causing them harm, they may request to temporarily or permanently close their account. For more details, please visit our Responsible Gaming page.

12.1 Complaints Process

If you have any dispute or complaint, please contact the cricax customer service team first. Our 24/7 Bengali live chat support is always ready to assist. Complaints can also be submitted by email: [email protected]

12.2 Dispute Resolution

In the event of a dispute, both parties will first attempt to resolve it through discussion. cricax's decision will be considered final unless determined otherwise through a legal process.

12.3 Contact Details

If you have any questions about these terms and conditions, please contact us:

• Live Chat: 24/7 Bengali Support (Live Chat button on the platform)
• Email: [email protected]
• Service Hours: 24 hours, 7 days a week (BST, UTC+6)