cricax Responsible Gaming — Stay Safe and Enjoy
Gaming is for entertainment — not a source of stress or problems. cricax is committed to your protection, and our responsible gaming tools are always here for you.
Why Responsible Gaming Matters
Online gaming can be an enjoyable form of entertainment — but it is important to always keep it under control. cricax believes that responsible gaming is not just part of our policy; it is our core duty to every player.
Millions of people in Bangladesh enjoy cricket betting, slots and live casino. However, to keep gaming as entertainment, certain limits must be respected. Placing excessive bets, playing with savings, or spending money that the family needs — these are signs of a problem.
At cricax we want you to play with a smile every time. That is why we have built multiple tools and support systems to help you manage your own gaming habits. Responsible gaming means setting limits, understanding your situation and asking for help when you need it.
- Gaming is for entertainment, not a source of income
- Only play with money you can afford to lose
- Stick to a daily budget and time limit
- Play in between spending time with family and friends
- Never play under the influence or when under pressure
- Seek help immediately if you feel you have a problem
- cricax is strictly off-limits for anyone under 21
Our Protection Tools
cricax provides these tools to help you keep your gaming in check. Contact our support at any time to make changes to your settings.
Set Deposit Limits
Set a maximum deposit amount per day, per week or per month. Once a limit is set it takes effect immediately. A waiting period applies if you wish to increase a limit.
Time-Out Feature
If you want to take a break, set a time-out from 1 day to 6 weeks. During this period you will not be able to log in to your account. This is highly effective for reducing stress.
Self-Exclusion
If you feel gaming is having a negative effect on your life, choose self-exclusion. You can have your account closed for anywhere from 6 months to permanently.
Gaming History Review
View your complete betting history, win/loss record and total spending at any time. Understanding your own spending patterns is the first step toward responsible gaming.
Loss Limit
Set a maximum amount you can lose within a given period. When you reach this limit you will be automatically warned and your session will be stopped.
24/7 Support
Our Bangla live chat support is available 24 hours a day, 7 days a week for any questions or help related to responsible gaming. Our team is sensitive and supportive.
Age Verification and Protection of Minors
For players aged 21 and above only
Valid proof of age is required to register at cricax.
cricax is a responsible platform. We strictly ensure that only persons aged 21 or above can use our services. A national identity card or other government-issued document may be required to verify age at the time of registration.
If a minor in your household uses your device, use a strong password on your account and always log out after each session. Never share your login details with anyone else.
If a suspicious registration comes to our attention, we take immediate action and suspend the account until it is verified. Our commitment to protecting minors is non-negotiable.
- Age verification is mandatory at registration
- Accounts registered by minors are permanently cancelled
- Our advertising is never directed at minors
How to Recognise the Signs of Problematic Gaming
If any of the following signs appear in yourself or someone you care about, take action right away.
Financial Problems
Playing with money meant for household expenses or debt repayment, or a tendency to place more bets to try to recover losses — these are important warning signs.
Stress and Anxiety
Feeling restless, irritable or anxious when unable to play, and seeing gaming as the only way to relieve stress.
Secrecy and Dishonesty
Hiding gaming habits from family or friends, lying about spending, or repeatedly trying and failing to stop on your own.
Misuse of Time
Prioritising gaming over work, study or family time, and spending much more time playing than intended.
Increasing Bet Sizes
Feeling the need to place progressively larger bets to get the same level of excitement — this is a recognised pattern of addiction.
Impact on Relationships and Daily Life
Gaming causing damage to family relationships, creating problems at work, or becoming isolated from social life.
Steps to Help Yourself
Once a problem is identified, act without delay. Log in to cricax to take the steps below, or contact our 24/7 support.
Assess Your Situation
Write down how much time and money you have spent on gaming over the past month. Evaluate yourself honestly.
Set Limits
Choose an entertainment budget that fits your monthly income and set it as a deposit limit in your account settings.
Take a Break
Use the time-out feature. Taking a few days away will help you make decisions with a clear head.
Tell Someone You Trust
Let a trusted family member or friend know about your situation. Social support is far more effective than facing a problem alone.
Seek Professional Help
For serious problems, consult a mental health specialist. This is not a sign of weakness — it takes courage.
Deposit Limits and Withdrawal Information
Financial control is an important part of responsible gaming. cricax's transparent financial policy helps you stay within the right limits.
Minimum Deposit
The minimum deposit across all payment methods is ৳300. This limit encourages you to think twice before depositing too much.
Minimum Withdrawal
The minimum withdrawal is ৳800. Withdrawals via bKash, Nagad, Rocket, Upay and bank transfer are generally processed within 15 minutes to 2 hours.
Custom Deposit Limit
Set daily, weekly and monthly deposit limits from your account settings. Reducing a limit takes effect immediately; increasing a limit requires a review period.
How Self-Exclusion Works
Self-exclusion is a powerful tool that keeps you away from all cricax services for a set period or permanently. It is the most serious step available and is intended for those who feel their gaming problem has become severe.
While self-exclusion is active you will not be able to log in, make new deposits or play any games. Your account cannot be reactivated before the exclusion period ends.
To activate self-exclusion, contact our 24/7 live chat support or send an email to [email protected]. Our trained support team will assist you with full confidentiality.
Self-Exclusion Options
- 6 Months — Temporary break
- 1 Year — Long-term protection
- 3 Years — Extended protection period
- Permanent — Closed for good
Contact support to choose any of these options. We ensure complete confidentiality.
Frequently Asked Questions about Responsible Gaming
You can contact our support to learn more about any of these topics.
Enjoy Safely — cricax Is Here for You
Responsible gaming does not mean less fun — it means entertainment that lasts longer and stays safe. Browse our platform and enjoy at your own pace, within your own limits.