cricax Privacy Policy — Your Information Is Fully Protected

1. Introduction and Purpose

cricax ("we", "us", or "the platform") is a trusted online betting and gaming service provider. By accessing our website cricax.cam or using our services, you are considered to have read and agreed to this privacy policy.

The purpose of this privacy policy is to inform you with complete transparency about what information is collected when you use cricax's services, why it is collected, how it is used, and what steps we take to protect your information.

We believe that user privacy is a fundamental right. That is why the security of user information is given the highest priority in everything we do. This policy has been developed on the basis of best data protection practices followed in Bangladesh and internationally.

2. What Information We Collect

When you register on cricax or use our services, various types of information are collected. This information can broadly be divided into two categories — what you provide directly, and what is collected automatically as a result of your use.

2.1 Information You Provide

• Full name, date of birth, and gender
• Email address and password
• Mobile number
• Payment information — bKash, Nagad, Rocket, Upay, or bank account details
• Copy of national identity card or passport for identity verification
• Your communication history — live chat and email support records

2.2 Automatically Collected Information

• IP address and device type (mobile, tablet, or desktop)
• Browser type and operating system
• Session duration and site visit history
• Click and navigation data
• Cookie and local storage data
• Betting and transaction history

3. Purpose of Data Collection

cricax uses your personal information only for specific, lawful, and transparent purposes. Under no circumstances is your information used beyond the purposes we have stated.

4. Sharing Information with Third Parties

cricax does not sell or rent your personal information to any third party. However, in a limited number of circumstances we may share necessary information with trusted partners:

• Payment providers: Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete your financial transactions.
• Identity verification services: Information may be shared with accredited verification service providers for KYC and age verification.
• Legal obligations: We may be legally required to provide information in response to a court order or a lawful request from law enforcement authorities.
• Technology service providers: Minimum necessary information may be shared with game software providers that operate the platform — such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe.

All our third-party partners are contractually bound to uphold high standards of data protection. They may use the information only for the specified purpose.

5. Data Security Measures

To ensure the security of your information on cricax, we have adopted the highest industry-standard technical and administrative security measures.

• SSL Encryption: All data transmission on our website is protected by 256-bit SSL/TLS encryption, making it nearly impossible for hackers or unauthorized individuals to intercept the information.
• Data Storage Encryption: Sensitive information stored on our servers is kept in encrypted form.
• Access Control: Only authorized staff can access necessary information, and all access is logged at all times.
• Two-Step Verification: Two-step verification is provided as an additional security layer to protect your account.
• Regular Security Reviews: Our systems undergo regular security testing and vulnerability assessments.
• Firewall and Intrusion Detection: Advanced firewalls and intrusion detection systems remain active 24 hours a day.

However, no organization can guarantee complete security on the internet. You are also responsible for keeping your password confidential and logging in only from authorized devices.

6. Cookie Policy

cricax uses cookies to operate the website smoothly and to improve your experience. Cookies are small text files that your browser stores on your device at our instruction.

6.1 Use of Cookies

• Essential cookies: These cookies are essential for maintaining login sessions, remembering language preferences, and managing security operations.
• Functionality cookies: These store information about your preferred games, display settings, and other personalized experience preferences.
• Analytics cookies: These help improve service quality by analyzing the number of site visitors, popular pages, and user behavior.

6.2 Cookie Control

You can disable cookies at any time by changing your browser settings. However, disabling certain essential cookies may cause some cricax services to not function properly.

7. Data Retention Period

We retain your personal information only for as long as is necessary to fulfill the purpose for which it was collected, or for as long as legal obligations require us to hold it.

• Active account data: Retained for as long as the account remains active.
• Closed account data: May be retained for a defined period after account closure in accordance with applicable legal requirements.
• Transaction records: Financial information may be retained for an extended period to meet regulatory obligations.
• Communication history: Retained for a defined period for the purpose of evaluating customer service quality.

Once the need for information has ended, we securely delete it or anonymize it so that your identity can no longer be identified.

8. Your Rights

As a cricax user, you have several important rights over your own information. To exercise these rights, please contact our support team.

9. Privacy of Minors

cricax is a responsible platform. Our services are for persons aged 21 and above only. We do not knowingly collect any personal information from minors.

If we learn that a person has created an account by bypassing the age verification process and is under 21 years of age, we will immediately close that account and delete the information collected.

If you believe that a minor has created an account on our platform, please notify our support team immediately.

10. International Data Transfers

As cricax is an international service, your information may be processed outside Bangladesh as required for the delivery of technical services. However, such transfers are always carried out in accordance with secure protocols, and the receiving party is required to ensure the same standard of data protection.

We ensure that all parties involved in international data transfers follow appropriate data protection agreements and standards.

11. Changes to the Privacy Policy

We may update this privacy policy due to business changes, legal requirements, or technological developments. For any significant changes, we will notify you by email or by posting a notice on the platform.

If you continue to use cricax after the updated policy takes effect, it will be assumed that you have accepted the new policy. The latest policy will always be available on this page.

We recommend that you review this policy regularly so that you remain informed about the latest updates.

12. Related Policies and Contact

To learn more about our other policies, please see the pages below:

• Terms and Conditions — Complete terms of service use
• Responsible Gaming — Safe and responsible gaming guidelines
• FAQ — Answers to frequently asked questions
• About Us — cricax introduction